SUPPORT CENTER
Comprehensive technical support and engineering services for all automation industries.
Our engineering and customer support specialists are here to help with:
- Technical support and troubleshooting
- Product installation and configuration assistance
- Engineering consultation and custom solutions
- Training and documentation resources
- Warranty and repair services
For immediate assistance, call us at +1 (262) 252-1600
HOW CAN WE HELP YOU?
Choose the support option that best fits your needs
Phone Support
Speak directly with our technical experts for immediate assistance
+1 (262) 252-1600
Mon-Fri: 8:00 AM - 5:00 PM CST
Email Support
Send detailed technical questions with attachments and documentation
[email protected]
Response within 24 hours
Remote Diagnostics
Get real-time troubleshooting through secure remote access
Contact us to schedule
By appointment
On-Site Service
Professional field service for installation, commissioning, and repairs
Contact for scheduling
Available nationwide
General Inquiries
Questions about products, services, or general automation support
Contact our team
Mon-Fri: 8:00 AM - 5:00 PM CST
Training & Consultation
Expert training sessions and engineering consultation services
Contact for custom programs
By appointment
Support Service Levels
Choose the level of support that matches your business needs
Basic Support
Included
Essential support for all customers
Email support during business hours
Online documentation access
Product troubleshooting guides
Software downloads
Community forum access
Standard response time: 2-3 business days
Professional Support
Contact Sales
Enhanced support for critical applications
Priority email and phone support
Remote diagnostic sessions
Dedicated support engineer
Advanced troubleshooting
Custom documentation
Priority response time: 4-8 hours
Professional Plus
Contact Sales
Premium support with guaranteed SLA
24/7 emergency phone support
On-site service calls included
Predictive maintenance programs
Training and certification
Custom integration support
Guaranteed response time: 1-2 hours
